Plumb Chums Insights

Plumb Chums have a Customer Happiness Grade of A-. Customers love their prices, delivery and customer service but are unhappy with their refunds.

 

A-
Happiness Grade

About Plumb Chums: Your online plumber's mate - with mates rates for everyone!

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Email:
sales@plumbchums.com

Location:
16 Queen SquareBristol

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A

Price - Excellent

98.15%
Industry Average
" From order to delivery, no problems at all. Bomber jacket arrived as stated and well packaged and at a great price! Thankyou Plum Chums "
- Richard Gladman
" Easy to order at a good price and quick delivery. "
- Liz Sheridan
" Brilliant price. Kept notified re delivery. Arrived well packaged. Not installed shower as yet but looks perfect. "
- Linda Burke
Write your review on Plumb Chums
A

Delivery - Fast

90.11%
Industry Average
" From order to delivery, no problems at all. Bomber jacket arrived as stated and well packaged and at a great price! Thankyou Plum Chums "
- Richard Gladman
" Easy to order at a good price and quick delivery. "
- Liz Sheridan
" Brilliant price. Kept notified re delivery. Arrived well packaged. Not installed shower as yet but looks perfect. "
- Linda Burke
E

Refunds - Difficult

48.15%
Industry Average
" Passed responsibility to the manufacturer and won’t issue refund until product is collected by the manufacturer. "
- Sarah Edwards
" You failed to deliver. Please refund me "
- Curt Peirson
" I found the product I was looking for on the website and was delighted. However it was actually out of stock and discontinued I discovered a few days later. It was very disappointing as it had raised my hopes. I wish they ceased to advertise and allow orders to be placed when no longer available. Having said that, once they let me know they communicated with me very well and refunded my card quickly. "
- Margaret Powell
A
91.89%
Industry Average
" Absolutely brilliant service. They even contacted me to see if I'd be in the day they delivered. "
- Rosie Pugh
" Great service & value. "
- Paul Dunne
" Great service "
- Donna Jennings